Frequently Asked Questions

Do you have questions about our company and the products? If you’re hesitant to place your order due to confusion and need clarification, this is the best place for you. Get in touch with us for more specific product details and discussion.

Product

Are LeLuv products discreetly packaged?

Yes, our products are discreetly packaged to protect your privacy. We understand the importance of discretion and are committed to protecting your privacy. All products are shipped inside a plain envelope or box, with a return address labeled Kodi Distributing, LLC.

Send us an email if you have specific requests for how you want your product packages. We take your privacy seriously.

How do I choose the size of a penis pump?

We’re dedicated to making it as easy as possible to find the perfect product for your needs, offering a detailed pump cylinder sizing guide to help you get started.

Does LeLuv provide an instruction manual for every product?

Yes, all of our products have manuals. Each product has its own respective step by step guide, offering detailed guidance on what you need to know. It includes instructions on how to use the product safely and effectively.

Shipping

What is “EcoLuv” packaging?

At LeLuv, we don’t just offer the chance for a satisfying experience. We also make sure that you save money and the Earth along the way. This is what EcoLuv packaging is all about. 

In our EcoLuv packaging, we use thin plastics rather than bulky and wasteful retail packages. Besides saving resources and cutting costs, we’ve also reduced our carbon footprint and impact on the environment.

What is “LiteFast” shipping?

LifeFast shipping refers to the company’s commitment to providing you with fast shipping. We can ship your order the same day, provided payment has cleared by 1:00 pm MST. Orders clear after that time will be shipped the following business day. 

If you want to get to know more about our LiteFast shipping, visit our seller feedback page. You'll see how many customers enjoyed our fast shipping service.

Do you offer free shipping?

Yes, we offer free shipping on all of our adult products. First-class shipping of products is free to the following destinations:

  • Continental United States
  • Alaska
  • Hawaii
  • American Samoa
  • Guam
  • Puerto Rico
  • Mariana Islands
  • Marshall Islands 
  • Micronesia
  • Palau
  • US Virgin Islands

Do you offer shipping to APO/FPO addresses?

Definitely! We ship our products to APO (Army Post Office) and FPO (Fleet Post Office) addresses worldwide.

Why did my order arrive without retail packaging?

Our company sources our hypoallergenic adult products directly from our manufacturers. This means we often get them without retail packaging. Direct sourcing saves money by lowering shipping and fuel costs, and we pass those savings directly on to you. 

This means you get high-quality, body-safe products at a better value, without paying extra for unnecessary packaging.

Payments and Fees Queries

Is the shipping charge included in the product price?

All domestic orders ship free of charge within the US. For upgraded shipping (Priority or Express) and all international orders, the additional shipping cost will be included with your order in a single transaction.

Upgraded and international shipping fees are automatically calculated based on your order’s weight and destination. You’ll always have a chance to review the total shipping cost before completing your purchase, so there are no surprises.

Please note that for all international orders, customers are responsible for any applicable customs duties, import taxes, or fees required by their country.

Do you have discounts on bulk orders?

If you want discounts on bulk and wholesale purchases, send us an email at CustomerService@LeLuv.com. Make sure to include the names of all the products you’d like to order.

How will my purchase appear on my accounting statement?

Transactions from our company will only appear on your accounting statement as “Kodi Distributing.” The item description won’t be included in it.

Customer Service Queries

Do you have a return policy? Do your products come with a 100% satisfaction guarantee?

Yes, our company offers a return policy and a satisfaction guarantee. We are confident in our high-quality adult products. However, if you’re not satisfied, we offer a 90-day 100% satisfaction guarantee on all of our adult products. 

From our branded sex toys to penis pumps, you have 90 days to contact customer support for your replacement or exchange.

Do you have a liability disclaimer?

Yes, we do. All of our products are sold strictly as novelties. While we make sure to guarantee each of the products’ quality and safety, the buyer assumes full responsibility for the risk and liability of use and/or misuse of the product.

When I need help, how do I contact you?

You can easily reach us through our email or phone number. Send us an email at CustomerService@LeLuv.com or call 877-34-LELUV for personal assistance. Contact us now to enjoy our products to your satisfaction.