Discreet Packaging
We understand that privacy is important. We ship orders in plain packaging without any identifying information about the product or the seller on the outside of the package. For any specific questions or for shipping requests, please contact customerservice@leluv.com before placing your order.
Learn more about our packaging and shipping methods here.
90-Day Warranty
We value our customers, and your satisfaction is very important to us. Please note that due to the personal nature of our products, LeLuv® does not accept returns or offer refunds. However, we remain committed to helping customers resolve eligible product concerns through our replacement and exchange program.
If you experience any issues with your product, please contact us as soon as possible. Our team will gladly work with you if a replacement product is needed.
The only items eligible for returns and refunds are products that are unopened, unused, and in their original packaging. If you have questions about returns, exchanges, or replacements, please reach out to our team.
Privacy Notice
We take privacy practices seriously to protect our customers. Whatever personal information we collect from our customers, we will clearly indicate how and where it will be used. Learn more about our privacy policy here.